Privacy Policy & Data Protection Governance

1. Compliance with Indian Statutory Frameworks

Restood is committed to safeguarding user privacy and protecting personal data. This Privacy Policy complies fully with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 (Section 43A), and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information Collected

We collect only necessary information required to facilitate event bookings and verify identities:

• Customer Data: Full Name, Phone Number, Email Address, Event Dates, Venue Location, and Payment Confirmation details.
• Vendor Data: Business Name, Owner Identity Proof (Aadhaar/PAN/GST), Banking Details for Payouts, FSSAI/ Fire Safety Licenses, and Service Portfolios.
• Technical Data: IP Address, Device Identifiers, Cookies, and Location Data for localized venue searching [source: 1].

3. Purpose and Fair Usage Guarantee

Our Data Usage Promise: Restood explicitly guarantees that we DO NOT SELL, RENT, LEASE, OR UNLAWFULLY TRADE your personal information or business data to any third-party marketing agencies. Your data is used strictly for platform operational efficiency and lawful event booking processing.

Data collected is utilized exclusively for:

• Facilitating bookings and sending real-time SMS/Email updates regarding event schedules [source: 1].
• Verifying vendor authenticity and maintaining security across the marketplace [source: 1].
• Processing secure payments, payouts, and managing refunds via PCI-DSS compliant payment gateways [source: 1].
• Complying with law enforcement requirements under applicable Indian legislation.

4. Data Storage, Security & Grievance Redressal

Restood implements industry-standard technical and organizational security measures, including 256-bit SSL encryption, restricted administrative access, and secure cloud storage located within Indian data centres.

In accordance with the IT Act 2000, users may reach our designated Grievance Officer regarding data protection or platform disputes at grievance@restood.com.