Refund, Cancellation & Payment Policy
Read our refund, cancellation & payment policy below to learn about your rights and responsibilities as a RESTOOD user.
Last updated on 05 August, 2026
1. Payment Flow & Escrow Mechanism
All customer payments made via the Restood mobile application or platform are routed securely. Restood collects the booking advance or total fee on behalf of the Vendor Partner [source: 1]. Funds are released to the Vendor upon successful completion of the event or in accordance with milestone terms.
2. Cancellation Timelines & Statutory Refund Matrix
To protect both Customers and Vendors who allocate peak wedding/event dates, cancellations and refunds are governed strictly according to the statutory matrix outlined below:
| Cancellation Initiator | Time of Cancellation Notice | Applicable Cancellation Fee / Deduction | Refund Processing SLA & Terms |
|---|---|---|---|
| Customer | 30 or more days prior to Event Date | 10% of total booking value (Platform Processing Fee) | 90% Refund credited within 5-7 business days to original payment method [source: 1]. |
| Customer | 15 to 29 days prior to Event Date | 30% of total booking value | 70% Refund credited within 5-7 business days [source: 1]. |
| Customer | Less than 15 days prior to Event Date | 100% of Booking Advance (Non-refundable) | No refund permitted due to date lock-out for Vendor. |
| Vendor Partner | Anytime prior to Event Date | 0% Deduction on Customer | 100% Full Refund to Customer within 3-5 business days [source: 1]. Vendor subjected to heavy platform penalty. |
| Deficiency / Service Breach | On Event Day (Proven non performance/damage) | Case-by-Case Investigation | Refund processed pursuant to joint investigation within 7 business days [source: 1]. |
3. Refund Processing SOP (Law Compliant)
Initiation: Cancellations must be logged directly through the Restood mobile app under 'My Bookings'.
Verification: Restood verifies the timestamp and communicates with the assigned Vendor within 24 hours.
Credit Execution: All approved refunds are processed automatically to the original banking channel (Credit Card, Debit Card, UPI, or Netbanking) in compliance with Reserve Bank of India (RBI) turnaround time guidelines [source: 1].